Customer service

§1. Generally

These terms of purchase ("the Agreement" below) are adapted for internet sales (distance trading).   Johan & Nystrom Kafferostare & Tehandlare AB   (Organization Number: 556657-9446) is the selling party. The Buying Party is referred to as the "Customer" in this Agreement. The terms of the Agreement are adapted for sale to individuals who are 18 years of age in Sweden and for the sale of goods ("products" below). With us, you as a customer can easily make an order at https://www.johanochnystrom.se ("Website" below) as well as by telephone or e-mail. The terms of this agreement are not applicable to purchase agreements concluded before June 13, 2014. To increase clarity, there is a date tag in the header. If the terms of the Agreement have been changed, an end date will also be specified. If the closing date is specified, the Agreement will apply until. 00:00 the date of termination of the Agreement. You as a customer will be able to accept these terms in connection with your order. Terms or parts thereof in this Agreement that deviate from mandatory legislation are ineffective in so far as the deviation is not for the benefit of the Customer. This provision applies only if the customer is a private individual and that the purchase concerns private consumption.

§2. Ordering

At Johan & Nyström Kafferostare & Tehandlare AB, you order products easily and conveniently. We offer secure payment options and secure deliveries. Johan & Nyström Kafferostare & Tehandlare AB will receive your order when you click the "Finish purchase" button at the checkout (step 3 of 3). By clicking the "Finish purchase" button, you as a customer also accept payment responsibility for your order. When Johan & Nyström Kafferostare & Tehandlare AB has received your order, you will receive the e-mail "Your order confirmation from Johan & Nyström" to the e-mail address you provided when you ordered. Johan & Nyström Kafferostare & Tehandlare AB also offers customers ordering by phone: 08-530 22 440 or by e-mail to: webshop@johanochnystrom.se. We also give you as a customer the opportunity to make a quick order through our guest box without having to log in at https://www.johanochnystrom.se. When we send the email "Your order confirmation from Johan & Nyström" to you, this Agreement is also concluded. If it were impossible for us at Johan & Nyström Kafferostare & Tehandlare AB to deliver your order, we will contact you immediately. Should this occur, we will offer you a new solution, provided that it is possible. When you accept our proposal for a new solution, this Agreement ends.Shop safely with the right to change your order. If you change your order, you will also be able to change your order. For order change, please contact us on phone: 08 530 22 440. Change of order must be announced before ordering is packed (effected). Shop safely with the right to cancel If you regret it, we will cancel your order. To make a cancellation please contact us on phone: 08 530 22 440. Cancellation must be announced before ordering is packed (effected).

§3. Prices and fees

Prices are in Swedish Kroner (SEK) and can either be reported inclusive or excluding VAT (VAT) by the visitor clicking the VAT display button. VAT for VATable products is charged with either 25% or 12%. Fees for shipping and payment can be added to each order, see §5. Payment as well as §7. Delivery in the Agreement for more information. Offers Offers and promotions promoted on the website are valid as long as the stock is sufficient if no other terms are reported in connection with the offer.

§4. Products and Assortments

All products offered on the website are adapted for use on the Swedish market. This means, among other things, that the products comply with Swedish environmental requirements and safety regulations. Normally, instructions for use are included in Swedish if required for the use of the product. Any technical specifications, special requirements for accessories, and information on constraints and seals may be found on the respective product page to the extent that it is reasonable or by law.

§5. Payment

Johan & Nyström Kafferostare & Tehandlare AB uses Klarna (Klarna AB, organization number 556737-0431) as an intermediary for handling payments. Invoice payment is your preferred payment option, you can also choose a payment with Klarna account, Klarna card payment (VISA & Mastercard, American Express) and Klarna direct payment via your bank. Terms and information about Klarnas services can be found here. Invoice Payment When you pay via the Klarna invoice you are safe and easy. You never need to enter your card details, and always pay after you have received your goods.

•                                           Always get the item before you pay

•                                           -Payment time - always 14 days.

•                                           -You never need to leave card details

•                                           - Download your invoices from klarna.se

•                                           -Payment option

Invoice payment is free, if payment is not received a reminder fee of 60.00 SEK plus late payment of 25.00% plus current reference rate. If no payment is made then the claim can then be handed over for debt collection where additional collection costs may be incurred. At the time of purchase, a credit check is made, which in some cases means that credit information is taken. Then you will receive a copy of the credit report by mail. Personal data is handled in accordance with applicable legislation. Klarna handles personal information in order to carry out customer analysis, identification, credit control and marketing. Personal identification number is used as customer number for customer management purposes.

Part payment The payment method for you who wants to choose how much you pay each month. But Klarna's account is more than that. In addition to the fact that you always get your goods before you pay, you collect all your purchases in an account. This applies even if you have purchased in several different stores through the Klarna account. This means a single invoice, regardless of the number of purchases.

•                                           Always get home the item before you pay

•                                           Pay from 50 kr / month or 1/24 of the total amount

•                                           You never need to submit card details

•                                           All your purchases are collected on an account and on an invoice

•                                           Shop now - pay at the end of next month

•                                           An avia tax of 29 kr, regardless of the number of purchases

•                                           You can pay the full amount at any time at any time

In case of a purchase of 10000 kr with Klarna Account basic terms, the setup fee is 0 kr. The current annual rate is 19.90%, which corresponds to an effective interest rate of 29.22%. The credit purchase price is 11458 kr. The number of installments is 12 and each part is 955 kr. The example assumes that the payment will take place over one year. At the time of purchase, a credit check is made, which in some cases means that credit information is taken. You will then receive a copy of the credit information by mail. General terms and conditions can be found here. Standardized European Consumer Credit Information can be found here.

Card payment With Klarna card payment you can pay with VISA, Mastercard and American Express. The card is charged in conjunction with orders. Klarna handles card information and is authorized by PCI DSS certification to ensure that the card's card data is transferred and stored safely in encrypted form.

Direct payment (Bank) With Klarna direct payment, you can pay directly from your bank account. Klarna securely transfers and protects your information in encrypted form in communication with the bank. In case of direct payment, you must be able to log in and identify you at your bank. Once you have completed the login and approved purchase at your bank, the payment is complete.

§6. Fulfillment

Johan & Nyström Kafferostare & Tehandlare AB begins the fulfillment of this agreement when you as e-mail receive the message "Your order confirmation from Johan & Nyström". Johan & Nyström Kafferostare & Tehandlare AB has completed its part of this agreement when you have received full delivery of ordered products in your possession. You as a customer have completed your part of this agreement when you have paid full payment and received delivery of ordered products as agreed.

§7. Delivery

Products are delivered directly to the address you provided when ordering, alternatively through agents in cooperation with our logistics partners. Johan & Nyström Kafferostare & Tehandlare AB sends orders during weekdays.

Shipping cost: The total shipping cost of an order is shown in the checkout:

•                                           Shipping cost for Letter is 49 kr including VAT.

•                                           Shipping cost for Varubrev is 49 kr including VAT.

•                                           Shipping cost for package is 49 kr including VAT.

•                                           Shipping cost for Hempaket is 49 kr including VAT.

Delivery time: If the delivery times listed below are not applicable to a purchase and if a delivery period is not specifically agreed outside this agreement, Johan & Nyström Kafferostare & Tehandlare AB undertakes to deliver delivery without undue delay, but within 30 days of the conclusion of the agreement. In case the customer is to pay in advance, Johan & Nyström Kafferostare & Tehandlare AB reserves the right to wait for payment before delivery begins.

Delivery times are given below. If the order includes products that are out of stock, the order will be shipped. Letters in cooperation with Bring Letter will be delivered within 2-3 business days from the day the order was sent from Johan & Nyström Kafferostare & Tehandlare AB's warehouse. In case the shipment can not be delivered by your mailbox, you will be notified and can then retrieve the shipment as instructed by Avin. Dispatched shipment sent as Letter shall be collected within 14 days. Shipped shipment will be returned to Johan & Nyström Kafferostare & Tehandlare AB. Letter is a traceable shipping option. Varubrev in cooperation with Bring Varubrev is delivered within 2-3 business days from the day the order was sent from Johan & Nyström Kafferostare & Tehandlare AB's warehouse. In case the shipment can not be delivered by your mailbox, you will be notified and can then retrieve the shipment as instructed by Avin. If you have selected SMS notification, you will be notified when the shipment can be retrieved from the agent. Dispatched Shipment Shipped as a Trade Shipment shall be collected within 14 days. Shipped items are returned to Johan & Nyström Kafferostare & Tehandlare AB. Varubrev is a traceable shipping option. You will be notified when you can retrieve the package from your agent. If you have selected SMS notification, you will be notified when the shipment can be retrieved from the agent. Packages must be collected within 14 days from the date of notification. Shipped items are returned to Johan & Nyström Kafferostare & Tehandlare AB. Packages are a traceable shipping option. Hempaket in cooperation with Bring Hempaket is delivered within 2 business days from the day the order was sent from Johan & Nyström Kafferostare & Tehandlare AB's warehouse. Hempaket is delivered to the door, 1 delivery attempt is included. For further delivery attempts, charges may apply, so always contact Bring if you can not receive the shipment at the scheduled time. Hempaket that could not be handed over was returned to Johan & Nyström Kafferostare & Tehandlare AB.Hempaket is a traceable shipping option. Delivery in island settlement If your delivery address is in a residential area without a normal bridge connection, delivery time may be extended by 2-3 weekdays. Delivery delay If a delivery delay occurs, you as a customer have the right to cancel this agreement at no charge. If the purchase is intended for a product that is to be adapted, manufactured or purchased at the customer's request and Johan & Nyström Kafferostare & Tehandlare AB can not recover the product without significant loss, the customer is entitled to cancel the purchase only if the purpose of the purchase is substantially delayed by the delay and Johan & Nyström Kafferostare & Tehandlare AB realized or should have realized this. Transport risk The risk of shipment passes on to you as a customer when it has been handed over to you. This means that Johan & Nyström Kafferostare & Tehandlare AB is facing the transport risk until the shipment has reached you. Back to the table of contents

§ 8. Right of withdrawal and repurchase

Right of withdrawal Customers who conclude this agreement as a private individual are entitled to withdraw from the agreement in accordance with Act (2005: 59) on distance contracts and agreements outside business premises. The right of withdrawal is not applicable to customers who entered into this agreement as a trader. The right of withdrawal is valid for 14 days (withdrawal period), the time is counted from the date when you as a customer have received delivery. The right of withdrawal entitles the customer to investigate the goods and return them in case the customer regrets his purchase. Once the customer has withdrawn from his purchase, he / she has the right to recover what he / she has paid, provided that the customer has not used the products to a greater extent than is necessary to investigate them. When using the right of withdrawal, the customer shall notify Johan & Nyström Kafferostare & Tehandlare AB and return all products that the order covers to Johan & Nyström Kafferostare & Tehandlare AB without undue delay, but no later than 14 days. On return, the customer must pay the return fee. Johan & Nyström Kafferostare & Tehandlare AB will receive a refund without unnecessary delay, but no later than 14 days, provided that Johan & Nyström Kafferostare & Tehandlare AB has received the products returned by the customer or if the customer has provided proof of return . Refunds are made using the same payment method as the customer used to the extent that it is technically possible. Any impairment deductions and deductions for shipping if the customer has chosen alternative than standard freight may be made on the refund. In that case, orders have been made for invoice not yet paid, the invoice will be shredded. Should you return as a customer fewer products than the order includes, only the product value of the products you return will be refunded. Impairment loss deductions for recourse to withdrawal rights If the customer has handled the products more than is necessary to investigate these and the management caused the products to decrease in value. For example, the value of products may decrease through wear and tear. In these cases, the customer is liable to Johan & Nyström Kafferostare & Tehandlare AB for a fair reduction in value. A market assessment of the actual depreciation is made by Johan & Nyström Kafferostare & Tehandlare AB in each case. The below-mentioned deduction levels are only examples of the calculation bases applied when calculating the depreciation. Johan & Nyström Kafferostare & Tehandlare AB's assessment is always based on an overall perspective.

Level 1. - If the product exhibits a slight wear or deterioration, such as a minor scratch:% in depreciation reductions.

Level 2. - If the product exhibits noticeable wear or deterioration, such as clear repairs or damage:% in depreciation reductions.

Level 3. - If the product shows damage to the product that affects the product's function:% in depreciation reductions.

Level 4. - If the product exhibits severe damage to the product and / or severe wear or deterioration of the product:% in depreciation.

Level 5. - If the product is in such a condition that it is deemed unsuitable or that a repair is not economically justifiable:% in depreciation deductions.

Damage to product packaging In case the product packaging is missing or exhibits such damage that it can not be reused:% in depreciation.

Certain products are exempt from the right of withdrawal by law (2005: 59) on distance contracts and agreements outside business premises: -Products that are likely to be destroyed, consumed or significantly deteriorated during the cancellation period.

Disclaimer Procedure Use the contact details below to inform Johan & Nyström Kafferostare & Tehandlare AB that you wish to undo the purchase. The following forms can also be used as a template for cancellation. Click here to get to the form on the Consumer Agency website.

Contact information Johan & Nyström Kafferostare & Tehandlare AB 14641 Tullinge Phone: 08 530 22 440.

7 day transit duty - Free return! You are entitled to change the product for 7 days from the delivery of the product to you. When replacing, you will receive the value of the products you return to Johan & Nyström Kafferostare & Tehandlare AB. Costs that you have taken for shipping or other services are not reimbursed in connection with the exercise of the right of exchange. Acceptance of products repurchased is deducted from the value of the products you order in connection with the exercise of the right of exchange. Should the value of the products you ordered exceed your credit, you must pay the difference to Johan & Nyström Kafferostare & Tehandlare AB. In case the value of the products repurchased exceeds the value of the products ordered in connection with the change, you can use the difference as a consideration at the next purchase at Johan & Nyström Kafferostare & Tehandlare AB. In exchange, Johan & Nyström Kafferostare & Tehandlare AB also offers free return.

The following conditions apply when replacing: -Original packaging must be in undamaged condition. Use of the right of exchange To exchange products, please contact us by phone: +46 8 530 22 440.

§ 9. Complaints and Warranty

Warranty Customer who purchased a product as a private individual is entitled to advertise the product if it is incorrect according to the Consumer Purchase Act (1990: 932) and the Consumer Services Act (1985: 716). The right of claim covers original defects and is valid for 3 years after the customer has received the product. The right of claim also covers errors that occurred during transport of the product to the customer. (See Damage Damage Claims below). A product that differs from what has been agreed between the customer and Johan & Nyström Kafferostare & Tehandlare AB or otherwise shows errors can also be considered as incorrect. Errors that arise due to damage caused by the customer are not considered as an error of origin.

If the customer advertises an incorrect product after 6 months from the customer's receipt of the product, the customer is also responsible for proving that the defect in the product was original.Johan & Nyström Kafferostare & Tehandlare AB therefore recommends that you always check products when delivered and address any errors as soon as it is discovered. In the event of a complaint with the wrong product, you as a customer are primarily entitled to rectify the error, or an error-free product. In some cases, you also have the right to cancel the contract and recover what you paid. In the event of a complaint, the customer shall be held liable for any costs arising from the complaint. For example, costs for returning an incorrect product must be replaced by Johan & Nyström Kafferostare & Tehandlare AB. Note that as a customer, you should minimize any costs incurred in the event that a product proves to be incorrect. In case of complaint, each party shall return without undue delay what has been received. In case Johan & Nyström Kafferostare & Tehandlare AB is to undertake delivery, the customer has the right to retain the wrong product in its possession until it has received delivery of defective product.

Contact information for complaints Phone: 08 530 22 440.

Returns on complaint cases In order to return incorrect products or materials, please see §10. Returns.

§10. Returns

When returning products or materials to Johan & Nyström Kafferostare & Tehandlare AB, the products must be packaged in such a way that they are protected during transport. Johan & Nyström Kafferostare & Tehandlare AB therefore recommends that you always pack products in the same way and with the same packaging as when the products were delivered to you. In case you packaged or packaged products in a substandard manner and the product is damaged during transport to Johan & Nyström Kafferostare & Tehandlare AB, you as a customer also bear the responsibility for the damage.

When returning products to Johan & Nyström Kafferostare & Tehandlare AB you are responsible for the products reaching Johan & Nyström Kafferostare & Tehandlare AB in undamaged condition. Johan & Nyström Kafferostare & Tehandlare AB recommends that the customer use traceable shipment when returning.

Return Address: Johan & Nyström Hamringevägen 1 146 41 Stockholm Sweden

Repayments Johan & Nyström Kafferostare & Tehandlare AB will refund the money without unnecessary delay when using the right of withdrawal or if a refund has been made in a complaint case.

§11. Reservation

Cancellation clause Johan & Nyström Kafferostare & Tehandlare AB reserves the right to terminate the agreement in case the customer acted in bad faith due to defects that the customer knew or should have realized, such as incorrect information about price or quantity on the site. In case the cancellation reservation is claimed, the customer is not entitled to damages or other compensation from Johan & Nyström Kafferostare & Tehandlare AB.

Changing Reservations Johan & Nyström Kafferostare & Tehandlare AB reserves the right to change the content of the website without notice, including but not limited to offer, prices and promotions. However, such a change does not affect already signed agreements between Johan & Nyström Kafferostare & Tehandlare AB and Customer.

Disclaimer Johan & Nyström Kafferostare & Tehandlare AB shall be deemed to be exempt from all obligations under this agreement for liability other than arising out of events outside of this agreement, Johan & Nyström Kafferostare & Tehandlare AB's operations or otherwise due to compulsory law.

§12. Disclaimer

Force Majeure In case of government action or failure, new legislation, labor conflict, war or war danger, greater public order disruption, sabotage, extreme weather conditions, fire, explosion, natural disaster, accident or other circumstances outside Johan & Nyström Kafferostare & Tehandlare AB's control Johan & Nyström Kafferostare & Tehandlare AB could not reasonably overcome or foresee, Johan & Nyström Kafferostare & Tehandlare AB will be entitled to waive its obligations under this Agreement. In such event, Johan & Nyström Kafferostare & Tehandlare AB shall not be liable for damages for damage suffered by the customer.

Reservation for delivery delay outside Johan & Nyström Kafferostare & Tehandlare AB's control. If there is a delivery delay due to an event outside Johan & Nyström Kafferostare & Tehandlare AB's control, Johan & Nyström Kafferostare & Tehandlare AB shall not be liable for damage resulting from such delivery delay. In such event, the customer is not entitled to damages or other compensation from Johan & Nyström Kafferostare & Tehandlare AB unless otherwise specifically agreed between Johan & Nyström Kafferostare & Tehandlare AB and the customer or provision imposed by compulsory law.

§13. Personal Information and Privacy

Data such as personal data or other information or part of the action that the customer handles to Johan & Nyström Kafferostare & Tehandlare AB will be stored and processed in digital format.Johan & Nyström Kafferostare & Tehandlare AB is responsible for the data being stored and processed in accordance with the Personal Data Act. The customer's duties will be used by Johan & Nyström Kafferostare & Tehandlare AB to enable and ensure fulfillment of the Agreement as well as for marketing purposes by the company.

Personnel Responsible: Johan & Nyström Kafferostare & Tehandlare AB (Org. 556657-9446)

14641 Tullinge

Custom data stored:

•                                           Name

•                                           Address

•                                           E-mail address

•                                           Phone number

•                                           Personal

•                                           Buying History at Johan & Nyström Kafferostare & Tehandlare AB

The information may also be disclosed to third parties, and will be used for the purposes stated below: -Apartmentals in payment services for the purpose of ensuring compliance with the agreement.

Registry Extract: If you entered into this agreement as a private individual, you are entitled to request a registry exemption once a year. A registry extract indicates what information is stored about you. You request this by sending a signed request to the above postal address. If the information we have about you is incorrect, incomplete or misleading, we will of course correct them.

Unregistering of customer information: You as a customer may, upon written and signed request, have your customer information at Johan & Nyström Kafferostare & Tehandlare AB deleted, subject to the information required for Johan & Nyström Kafferostare & Tehandlare AB to be able to maintain good accounting and accounting .

§14. Other

Police Notices Johan & Nyström Kafferostare & Tehandlare AB Police report routinely all fraud and fraud searches.

Discrepancies between different publications If there are differences between data on the website and other publications, the information given on the website should prevail. However, this does not apply to data that is clearly incorrect or misleading when comparing the different publications.

Intellectual Property Rights, Logos, and Trademarks All material published on the site, including software, logos, audio files, trademarks, and text & image is protected by intellectual property rights. The protection means that the material may not be used without the permission of the copyright holder, the material may not be copied or otherwise transferred to third parties without Johan & Nyström Kafferostare & Tehandlare AB express permission. Any violations are committed.

The purpose of the information All information on the website, regardless of format, is published solely for informational purposes for visitors to use the website. Johan & Nyström Kafferostare & Tehandlare AB is not responsible for the consequences or damages that may occur if this information is used for any purpose other than the above.

Cookies Cookies, "cookies", are small files that are saved to the visitor's computer when visiting a website. The site uses the following types of cookie files:

Session cookies: "Session cookies" are only temporarily stored on the visitor's computer for this to be used on the website without any problems. When the visitor shuts down his browser, saving session cookies are also deleted.

Persistent cookies: "Permanent cookies" are saved on the visitor's computer and are persistent. Persistent cookies are used, inter alia, to identify a recurring visitor and sometimes also as a basis for statistical programs.

Opt-in: As a visitor, you always have the right to save cookies on your computer as soon as you visit our website. If you choose not to accept this, no permanent cookies will be stored on your computer, but this may cause our website to not work optimally when you visit it.

Dispute Dispute between Johan & Nyström Kafferostare & Tehandlare AB and you as a customer being tried in court under compulsory legislation. In case a case is being considered by the General Complaints Board, Johan & Nyström Kafferostare & Tehandlare AB will follow the board's decision.

Buy information Johan & Nyström Kafferostare & Tehandlare AB

Full Terms and Conditions This purchase information does not constitute a prerequisite for shopping at https://www.johanochnystrom.se. Full Terms and Conditions are available here.

Company:

Johan & Nyström Kafferostare & Tehandlare AB

Organization Number: 556657-9446

14641 Tullinge

Shop at https://www.johanochnystrom.se

Johan & Nyström Kafferostare & Tehandlare AB sells only to private individuals. With us, you can order safely and easily via https://www.johanochnystrom.se or by phone 08-530 22 440 and by e-mail webshop@johanochnystrom.se. If you change your mind, you can also change your order or make a cancellation. All products sold with us are adapted to the Swedish market.

Customer service 
 We are a customer-friendly company and are very happy if you are satisfied and feel safe to shop with us. Customer service will help you with any questions concerning our offer or your purchase with us, no additional charges will be charged for any telephone contact. If any problem arises in connection with your purchase, we will always try to solve it with you in the best possible way. If a client is tried in the General Complaints Board, Johan & Nyström Kafferostare & Tehandlare AB will follow the board's decision.

Prices and payment 
 You can choose to see prices at https://www.johanochnystrom.se including or excluding VAT by clicking the VAT display button. Johan & Nyström Kafferostare & Tehandlare AB uses Klarna (Klarna AB, organization number 556737-0431) as an intermediary for handling payments. Invoice payment is a preferred payment option, you can also choose a payment with Klarna account, Klarna card payment (VISA & Mastercard and American Express) and Klarna direct payment via your bank.

For more information and terms of payment, see section §5. Payment in the terms of purchase.

Delivery Time Products are delivered directly to the address you provided when ordering in cooperation with logistics partners. Johan & Nyström Kafferostare & Tehandlare AB sends orders during weekdays. For your safety, we offer you the ability to track shipment with some shipping options.

Letters are delivered within 2-3 weekdays in cooperation with Bring.

Varubrev is delivered within 2-3 weekdays in cooperation with Bring.

Hempaket is delivered home to the door within 2 week-free weekdays in cooperation with Bring.

Shipping cost Shipping for shipping takes place as specified below, the total shipping cost of an order is shown at checkout:

•                                           Shipping cost for Letter is 49 kr including VAT.

•                                           Shipping cost for Varubrev is 49 kr including VAT.

•                                           Shipping cost for package is 49 kr including VAT.

•                                           Shipping cost for Hempaket is 49 kr including VAT.

More information and terms of delivery can be found under section 7. Delivery in the terms of purchase.

Always 14 days of withdrawal

You always have 14 days' right of withdrawal at Johan & Nyström Kafferostare & Tehandlare AB.

The time is counted from the receipt of ordered products. If you wish to take advantage of your right of withdrawal, please contact us by phone: 08 530 22 440. 7-day transit duty - Free return! You are entitled to change the product for 7 days from the delivery of the product to you. When replacing products , you will receive an account with us, which you can use for a new purchase. Complaints At Johan & Nyström Kafferostare & Tehandlare AB, you always have 3 years' right of claim as a private person. The right of complaint concerns original errors and gives you as a customer free return to us. If you find an error in a product that you purchased from us, please contact us as soon as possible by phone: 08 530 22 440. More information and conditions regarding complaints can be found under section

 

§ 9. Complaint and warranty in the terms of purchase.

Returns When returning products or materials to Johan & Nyström Kafferostare & Tehandlare AB, the products must be packaged in such a way that they are protected during transport. We recommend that you pack products in the same way as when delivered to you and using a traceable shipping method when returning. More information and terms of return can be found under section

 

§10. Returns in the terms of purchase.

Security We will ensure that data provided or data transmitted in connection with purchases or visits to us is processed safely. Therefore, we only cooperate with serious payment partners to protect you as a customer. When you shop for something, your information will be stored and processed in digital format. We are responsible for ensuring that the data is stored and processed safely in accordance with the Personal Data Act. Use of information texts Use this information on documents sent to the customer in connection with purchase / order. For example, order form sent to the customer with the order or e-mail "Your order confirmation from Johan & Nyström" which is sent to the customer.

Company information Johan & Nyström Kafferostare & Tehandlare AB

Organization Number: 556657-9446

14641 Tullinge

Always 14 days of withdrawal

You always have 14 days' right of withdrawal at Johan & Nyström Kafferostare & Tehandlare AB. The time is counted from the receipt of ordered products. If you wish to take advantage of your right of withdrawal, please contact us by telephone: 08 530 22 440.

7 day transit duty - Free return! You are entitled to change the product for 7 days from the delivery of the product to you. When replacing products, you will receive an account with us, which you can use for a new purchase. Complaints At Johan & Nyström Kafferostare & Tehandlare AB, you always have 3 years' right of claim as a private person. The right of complaint concerns original errors and gives you as a customer free return to us. If you find an error in a product you purchased from us, please contact us as soon as possible by phone: 08 530 22 440. Return procedure Always contact us when returning products, remember to pack the products so that they are protected during transport . Use the following return address when returning: Johan & Nyström 146 41 Stockholm Sweden Full Terms and Conditions.